FAQ's
Q. I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
Orders are typically processed within 1-3 business days before being dispatched.
Delivery times vary depending on your location. Estimated shipping times are listed on each product page whenever available. If no estimate is provided, please allow approximately 7-10 business days for delivery after your order has been processed.
Tracking information is generally sent 3-5 business days after your order has shipped. If you haven't received your tracking details within 7 business days, please contact our support team.
Q. HOW LONG DOES SHIPPING TAKE?
Shipping times depend on your delivery location.
Most products include an estimated delivery timeframe on their product page. If no estimate is displayed, please allow approximately 7-10 business days after your order has been dispatched.
Q. CAN I CANCEL MY ORDER?
Once an order has been placed, we begin processing it as quickly as possible. For this reason, we're generally unable to offer order modifications, cancellations, refunds, or store credit before delivery.
If you need to cancel your order, please contact us within 8 hours of placing it. We'll do our best to accommodate your request if processing has not yet begun.
Q. I'M NOT SATISFIED WITH MY ORDER. CAN I RETURN IT?
Your satisfaction is important to us.
If your item arrives damaged or defective, you're covered by our 100% Money-Back Guarantee.
Eligible items may also be returned within 30 days of purchase. Unfortunately, returns requested after this period cannot be accepted.
Return shipping costs are the responsibility of the customer. Once your returned item has been received and inspected, we'll process a refund to your original payment method.
Please include your name and order number with your return to help us process it as quickly as possible.
Please note: If your order is already in transit, you'll need to wait until it has been delivered before initiating a return.
Q. I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
If you've entered an incorrect shipping address, please contact us immediately by replying to your order confirmation email.
As long as your order hasn't entered processing, we're happy to update your shipping address. Address changes can generally be made within 8 hours of placing your order.
Once your order has been processed or shipped, we're unable to make any further changes.
Q. MY QUESTION ISN'T LISTED HERE. HOW CAN I CONTACT YOU?
We're always happy to help.
If you have any questions, simply send us an email and our support team will get back to you as soon as possible.
To help us assist you more efficiently, please include your order number along with a clear description of your inquiry.
Q. WHY DOES THE SIZE TAG SHOW A DIFFERENT SIZE THAN WHAT I ORDERED?
Some of our clothing may arrive with a size label that appears 2-4 sizes larger than the size you selected.
This is due to differences in international manufacturing and sizing standards. Rest assured, the garment you receive is produced according to the size you ordered, and the measurements remain accurate to our size guide.