Shipping policy
At Mary & Colette, we're dedicated to delivering your order as quickly and smoothly as possible. Please review the information below regarding our shipping process.
Order Processing & Handling
All orders are processed within 1-3 business days after your purchase has been confirmed.
Processing times may be extended in certain situations, including:
- Incomplete or unsuccessful payment
- Incorrect or incomplete shipping information
- High order volumes during holidays or promotional periods
If your order requires additional processing time, we'll contact you via email with an update.
Estimated Shipping Times
United States
- 7-10 business days after your order has been processed.
International Orders
- 8-14 business days after processing.
Please note that these delivery estimates begin after the processing period has been completed.
Shipping Fees
United States: $4.99
Worldwide: $4.99
Shipping charges are calculated at checkout where applicable.
Shipping Origin
To provide a wide selection of quality products at competitive prices, all orders are dispatched directly from our fulfillment centers located in China.
Delivery Delays
While we aim to deliver every order within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays or peak shopping seasons
- Carrier-related delays or operational issues
If your shipment is affected by a delay, we'll provide updated tracking information whenever it's available.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by your local authorities.
These charges are not included in your purchase price or shipping fee and are the responsibility of the customer.
For more information regarding potential import charges, please contact your local customs office.
Please note that Mary & Colette is not responsible for delays resulting from customs clearance procedures.
Order Cancellations
If you'd like to cancel your order after it has been placed, please contact us as soon as possible.
We'll do our best to assist you. However, once your order has been processed or shipped, cancellation is no longer possible.
If your order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.