Refund policy
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused, unworn, and in the same condition you received it.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your receipt or proof of purchase.
Return Requirements
To process your return, please include:
- Your order number.
- For damaged, defective, or incorrect items, please provide clear photos or a short video showing the issue.
Items that show signs of use, damage not caused by us, or do not meet the above requirements may not be eligible for a refund.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns for:
- Personalized or custom-made products
- Underwear
- Personal care and beauty products
We also do not accept returns for:
- Perishable goods (such as food, flowers, or plants)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
If you're unsure whether your item is eligible, please contact our support team before initiating a return.
Return Shipping
Customers are responsible for the cost of returning items. Return shipping fees are non-refundable.
To ensure your return reaches us safely, we strongly recommend using a trackable shipping service, as we cannot be responsible for packages lost in transit.
Please note that shipping charges, transaction fees, and any services already provided are not refundable, where permitted by applicable law.
All returned packages are sent at the customer's own risk.
How to Start a Return
To request a return, please contact us at:
Returns should be sent to:
436 North 17th Street
Saint Joseph, Missouri 64501
United States
Once your request has been approved, we'll provide any additional return instructions if needed.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, contact us immediately with photos or videos of the issue. We'll review your case and work to resolve it as quickly as possible.
Exchanges
We currently offer exchanges only for items that arrive damaged or defective.
If you need a replacement for the same item, please contact us at:
European Union Customers
If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days without providing a reason.
Returned items must be unused, in their original condition and packaging, with tags attached, and accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you haven't received your refund 15 business days after approval, please contact us at: