Refund policy

We offer a 30-day return period. This means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition in which you received it. It must be unworn or unused, include all original tags, and be returned in its original packaging. You must also provide your receipt or other valid proof of purchase.

Return Requirements

• Order information: All returns must include your order number. If your order arrived damaged or you received the wrong item, please provide clear photos or a video demonstrating the issue.

• Packaging: Items must be returned in their original, undamaged packaging and condition.

• Non-returnable products: Custom-made items, underwear, and personal care products cannot be returned for hygiene reasons.

If your return complies with these requirements, the approved refund will be issued to your original payment method. We reserve the right to reject a return if the item has been used, worn, damaged, or altered in a way that was not caused by us.

Return Shipping

Customers are responsible for all return shipping costs, and these costs are non-refundable. When returning an item, you are responsible for covering the shipping expenses required to send the package to our warehouse.

For your protection, we strongly recommend using a trackable shipping service when sending a return. Hazel & Mary cannot guarantee that we will receive a returned package if it is sent without tracking.

The Distance Contract Act does not provide customers with the right to request reimbursement for transportation, transaction costs, or other services already performed.

All returns are sent at the sender's own risk, and return shipping expenses will not be reimbursed.

How to Start a Return

To request a return, please contact us at Support@hazelandmary.com.

Approved returns should be sent to:

436 North 17th Street
Saint Joseph, Missouri 64501
United States

If you have any questions regarding our return policy, you can contact us at Support@hazelandmary.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, arrives damaged, or you receive an incorrect product, contact us immediately so we can review the issue and determine the appropriate resolution.

Please include clear photos or video of the problem when contacting us, as this may be required to evaluate your claim.

Exceptions and Non-Returnable Items

Some products are not eligible for return. These include:

Perishable goods, such as food, flowers, or plants

Custom-made or personalized products

Special-order items

Personal care and beauty products

Hazardous materials

Flammable liquids or gases

Sale items

Gift cards

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

We only offer replacements for items that arrive defective or damaged.

If you need to exchange a defective or damaged item for the same product, please contact us at Support@hazelandmary.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the 30-day return policy stated above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The returned item must still be in the same condition in which you received it. It must be unworn or unused, with its original tags and packaging intact. You must also provide your receipt or other proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.

If your return is approved, the refund will be automatically issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process the refund and post it to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Support@hazelandmary.com.